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Privacy Policy

Last updated: 25/08/2026

1. Data Controller

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and applicable data protection legislation, the data controller for personal data collected through this website and the official mobile application "Naranjas Alba Garcés" is:

  • Commercial Name / Owner: Hort Alba Garcés / Algar Soluciones
  • Registered Address: Valencia, Valencian Community, Spain
  • Contact Phone: (+34) 961 591 344 / (+34) 690 006 226
  • Contact / Privacy Email: info@hortalbagarces.com
  • Website: https://www.naranjasalbagarces.com
  • Mobile Application (Android/iOS): Naranjas Alba Garcés (ID: com.naranjasalbagarces.app)

2. Scope of Application

This Privacy Policy governs the processing of personal data for users accessing, browsing, registering, or making purchases through:

  1. The official website www.naranjasalbagarces.com and its international storefronts and domains.
  2. The mobile application Naranjas Alba Garcés (available for Android devices on Google Play Store and iOS devices on Apple App Store).

3. Personal Data We Collect

We only collect data strictly necessary to provide our fruit sales and delivery services, manage customer accounts, and process orders:

  • Registration and contact details: First name, last name, email address, mobile phone number, and encrypted password.
  • Delivery and billing information: Physical delivery address, postal code, city, province/state, country, and VAT/tax ID (if an invoice is requested).
  • Order and transaction history: Purchase history, chosen items, delivery method, order dates, and shipment status.
  • Payment information: Hort Alba Garcés DOES NOT store or have access to your full credit or debit card numbers. Payments are processed through secure, certified payment gateways (Redsys / Banco Santander / PayPal / Bizum).
  • Technical & session data: Anonymized/technical IP address, device type, operating system, and technical cookies essential for shopping cart and session operation.

4. Purposes and Legal Basis of Processing

Your personal data is processed based on the following purposes and legal grounds:

Purpose Legal Basis (GDPR)
Managing user registration, profile maintenance, and account access across the web and mobile app. Contract Performance (Art. 6.1.b GDPR).
Processing, payment verification, packing, and home delivery of fresh fruit orders. Contract Performance (Art. 6.1.b GDPR).
Invoicing, accounting, and compliance with statutory tax obligations. Legal Obligation (Art. 6.1.c GDPR).
Customer support, incident handling, and order status notifications. Contract Performance / Legitimate Interest (Art. 6.1.b & 6.1.f GDPR).
Sending seasonal newsletters and promotional announcements (only if explicitly opted-in). Explicit Consent (Art. 6.1.a GDPR), withdrawable at any time.

5. Data Sharing and Third-Party Recipients

Hort Alba Garcés does not sell, rent, or trade your personal information. Data is only communicated to the following third-party partners required to fulfill our service:

  • Logistics & courier carriers (SEUR and partner couriers): Strictly to ensure physical delivery of orders to your specified address.
  • Banking institutions and payment gateways (Redsys, PayPal): To securely process transactions and payments.
  • Hosting and technical infrastructure providers: Certified processors located within the European Economic Area upholding high data security standards.
  • Public authorities and law enforcement: When required by statutory obligations.

6. Data Retention

Personal data is retained while your account remains active or until you request its deletion. Following account termination or order completion, data is retained in locked format during statutory periods required by fiscal, commercial, and tax regulations (typically 5 years under Spanish and European regulations).

7. User Rights (GDPR)

You have the right to exercise the following data protection rights free of charge at any time:

  • Right of Access: Discover what personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no longer needed for original processing purposes.
  • Right to Restriction of Processing: Request temporary restriction of data processing in legally defined circumstances.
  • Right to Data Portability: Obtain a machine-readable copy of your personal data.
  • Right to Object: Object to processing, specifically for marketing purposes.
  • Right to Withdraw Consent: Withdraw consent previously provided at any time.

To exercise these rights, send a written request along with proof of identity to: info@hortalbagarces.com with the subject "Data Protection - Exercise of Rights".

You also hold the right to lodge a complaint with the relevant supervisory authority (such as the Spanish Data Protection Agency - AEPD at www.aepd.es) if you believe your rights have not been adequately respected.

8. Mobile App Account and Data Deletion

In accordance with Google Play and Apple App Store policies, users of the "Naranjas Alba Garcés" mobile application can request full deletion of their account and associated data through two straightforward methods:

  1. Directly in the Mobile App: Sign in to the app, navigate to the "Account" tab (user icon), and click the prominent "Delete account" button at the bottom. Once confirmed, your account is immediately deactivated and queued for deletion.
  2. By Email Request: Send an email from your registered address to info@hortalbagarces.com with the subject "Account & Data Deletion Request - App". We will process your deletion request and confirm completion within 48 to 72 hours.

Account deletion removes your credentials, saved addresses, and profile preferences. Past transaction records required for tax and legal compliance will remain archived in locked format solely for the statutory duration.

9. Data Security

We implement technical and organizational measures (SSL/TLS HTTPS encryption, firewalls, restricted access controls, and regular backup policies) to safeguard your personal information against unauthorized access, loss, or alteration.

10. Updates to this Policy

We may update this Privacy Policy periodically to reflect legal amendments or updates to our platform services. Any material revisions will be published here with an updated revision date.

11. Contact Us

For any inquiries regarding this Privacy Policy or your personal data, please contact us at: