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Cookie Policy

Last updated date: 21/11/2025

1. What are cookies?

A cookie is a small text file that a website stores in the user's browser. Cookies facilitate the use and navigation of a web page and are essential for the functioning of the internet, providing countless advantages in the provision of interactive services.

This website uses first-party and third-party cookies to improve our services, personalize our website, facilitate navigation for our users, provide you with a better experience using the website, identify problems to improve it, make measurements and usage statistics, and show you advertising related to your preferences by analyzing website usage.

2. Types of cookies we use

Depending on their purpose, cookies can be:

  • Technical Cookies (necessary): These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the broadcast of videos or sound or sharing content through social networks. These cookies are essential for the functioning of the site and cannot be disabled in our systems.
  • Preference or Personalization Cookies: These are those that allow the user to access the service with some general characteristics predefined according to a series of criteria in the user's terminal, such as the language, the type of browser through which they access the service, the regional configuration from which they access the service, etc.
  • Analysis or Measurement Cookies: These are those that, whether processed by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use that users make of the service offered. For this purpose, their navigation on our website is analyzed in order to improve the offer of products or services that we offer you.
  • Behavioral Advertising Cookies: These are those that, whether processed by us or by third parties, allow us to manage as efficiently as possible the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or the use made of our website. For this purpose, we can analyze their Internet browsing habits and we can show them advertising related to their browsing profile.

Depending on who manages them:

  • First-party cookies: These are those that are sent to the user's terminal equipment from equipment or a domain managed by the publisher itself and from which the service requested by the user is provided.
  • Third-party cookies: These are those that are sent to the user's terminal equipment from equipment or a domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

Below, we detail the cookies used on our website and their purpose:

First-Party Cookies:

  • PHPSESSID: Standard PHP session technical cookie. Necessary for the correct functioning of the site (e.g., maintaining the user session, shopping cart). Expires at the end of the session.
  • controlcookie / cookieConsent: Technical cookie used to remember the user's preference regarding the use of cookies on this site. Expires in 1 year.

Third-Party Cookies:

The use of third-party cookies is subject to the respective privacy policies of such third parties, and we are not responsible for the content or accuracy of such policies.

  • Google (Analytics / reCAPTCHA):
    • Owner: Google, Inc., 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA.
    • Purpose: Google Analytics allows us to measure and analyze user navigation on our website (pages visited, visit duration, etc.) to improve our services. Google reCAPTCHA is used to protect our site from spam and abuse in forms.
    • Cookies: _ga, _gid, _gat, _gac_*, NID, CONSENT, ANID, 1P_JAR, etc.
    • More information and how to disable: Google Cookie Policy and Google Analytics Opt-out Browser Add-on.
    • Note on international transfers: Google may transfer and store information on servers located in the United States.
  • Smartlook:
    • Owner: Smartlook.com, s.r.o., with registered office at Milady Horakove 13, 602 00 Brno, Czech Republic.
    • Purpose: Qualitative analysis tool that helps us understand how users interact with our website (session recordings, heat maps) to improve usability and user experience.
    • Cookies: SL_C_* (e.g. SL_C_USER_PROFILE_KEY), SL_S_*, etc.
    • More information: Smartlook Privacy Policy.
  • Zendesk Chat (Zopim):
    • Owner: Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USA.
    • Purpose: Provide a live chat service for customer support.
    • Cookies: __zlcmid, __zprivacy, etc.
    • More information: Zendesk Cookie Policy.
    • Note on international transfers: Zendesk may transfer and store information on servers located in the United States.
  • Facebook Pixel (if enabled):
    • Owner: Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.
    • Purpose: Allows us to measure the effectiveness of our advertising on Facebook, track visitor actions on the website, and create personalized audiences for future advertising campaigns.
    • Cookies: _fbp, fr, tr, etc.
    • More information: Facebook Cookie Policy.
    • Note on international transfers: Facebook may transfer and store information on servers located in the United States.

3. How to manage and disable cookies?

When you first access our website, a cookie banner will be displayed where you can accept all cookies, accept only essential ones, or access more information and configure your preferences through the link to this Cookie Policy.

You can revoke your consent or modify your preferences at any time by returning to this Cookie Policy and using the mechanisms that will be enabled (or through the banner if it reappears).

In addition, you can allow, block or delete cookies installed on your device by configuring the options of the browser installed on your computer:

If you disable cookies, some features of this website may not work correctly. For example, technical cookies are necessary to maintain your session or shopping cart.

To manage your cookie preferences directly on this site, use the options provided in the cookie banner. If you have already made a decision and want to change it, you may need to delete this site's cookies in your browser for the banner to reappear, or you can use the "Manage Cookies" link/button that will be provided.

4. Consent

By clicking "Accept All" in our cookie banner, you consent to the use of all cookies mentioned. By clicking "Essential Only", you consent only to the use of technical cookies necessary for the site's operation. You can modify or withdraw your consent at any time as indicated in the previous section.

5. International data transfers

Some of the third parties mentioned (Google, Zendesk, Facebook) may process your data in the United States or other countries outside the European Economic Area. We inform you that these transfers may not offer a level of data protection equivalent to that of Europe. By accepting cookies from these third parties (by choosing "Accept All"), you consent to such international transfers, provided that there are no adequacy decisions or appropriate guarantees in accordance with the GDPR that cover them and about which we will inform you through the policies of such third parties.

6. Data controller

HORT ALBA GARCÉS S.L.
Responsible: Vicenç Alba Garces
NIF: 53607850W
Address: Cami dels Horts S/N Picanya 46210 (Valencia) España
Contact email for privacy matters: info@hortalbagarces.com

7. User rights

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Under certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

Under certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. HORT ALBA GARCÉS S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

You can exercise your rights by contacting us at the email address indicated in the "Data controller" section, attaching a copy of your ID or equivalent identification document.

If you consider that your rights have not been properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

8. Cookie Policy Update

We may update the Cookie Policy of our website, so we recommend that you review this policy whenever you access our website in order to be properly informed about how and why we use cookies.