What is the deadline to take advantage of the repayment option?
It will be 5 days from receipt of the merchandise.
Who pays shipping costs on returns (customer or merchant)?
No return of merchandise of perishable goods is accepted, if the merchandise is damaged, replacement product will be sent.
What is the next step to initiate a refund?
Send us an email with photos of the state of the product to help us improve our processes, remember that being perishable products can not return the merchandise but we can compensate by replenishing the merchandise.
What is the defective / broken product policy?
Free replacement of the product if it is damaged, send us your photos with the damaged products.
What is the policy of products that are not broken, but the customer wants to return because they changed their mind about the purchase?
We do not accept returns of any products because they are perishable.